Information
At Medical Logistics Express, compliance is at the heart of everything we do. We understand the critical importance of adhering to the highest standards of safety, security, and regulatory requirements in medical transport. Our commitment to compliance ensures the integrity of your sensitive materials and the trust you place in our services.
Every delivery is handled with full compliance to HIPAA, OSHA, DOT, and biohazard regulations, ensuring the safety, security, and confidentiality of sensitive medical materials.
Frequently asked questions
We understand that compliance-related concerns are paramount for our clients. Here are answers to some of the most frequently asked questions regarding our compliance procedures.
How do you protect patient information during transport?
We adhere strictly to HIPAA regulations. All patient information is treated with the utmost confidentiality. Our couriers are trained in HIPAA compliance, and we use secure handling procedures to prevent unauthorized access to patient data. Specimen labels and associated data are kept confidential at all times.
Can you ensure proper tracking from pickup to delivery?
Yes, we provide comprehensive chain-of-custody and real-time tracking for every delivery. You'll receive updates from pickup to drop-off. Proof-of-delivery documentation is provided, offering full visibility and accountability throughout the transport process. This ensures no mix-ups or lost specimens.
Are your staff trained in bloodborne pathogens and safe handling?
Yes, all our couriers are thoroughly trained in OSHA standards for bloodborne pathogens and safe handling. We maintain strict protocols to prevent exposure and ensure the safety of our staff and the integrity of the materials being transported.
Are you certified to transport biohazardous or regulated materials?
Yes, Medical Logistics Express is fully certified to transport biohazardous and other regulated medical materials. We adhere to all federal and state DOT regulations for medical transport, ensuring compliance and safety.
What procedures do you follow if there’s a spill or exposure?
We have documented safety protocols in place, including spill kits, PPE, and standardized procedures to handle any unexpected situation safely. Our trained staff is prepared to manage spills or exposures, protecting both the material and the people involved.
Do you have temperature-controlled equipment for organs or lab samples?
Yes, we utilize state-of-the-art temperature-controlled containers to transport organs, tissues, and lab specimens. This ensures that materials remain viable and intact during transport, meeting specific temperature requirements.
What insurance do you carry for lost, damaged, or compromised specimens?
Medical Logistics Express carries comprehensive insurance coverage for lost, damaged, or compromised specimens. We also provide liability coverage for high-value or critical deliveries, giving you peace of mind.
How do you ensure specimens remain viable during transport?
We use validated temperature monitoring devices and packaging methods to guarantee that your specimens are maintained within required temperature ranges throughout the transport process. Our procedures are designed to preserve specimen integrity and reliability.
Compliance you can trust
Safe, secure, and fully compliant medical transport — with real-time tracking and complete accountability from pickup to delivery. Contact us today to learn more about our comprehensive compliance procedures.